Called a rep later that day to have a tech come back out talk to me so that I could personally show him that the cable does not need to be buried, and that it already runs underneath the house. Rep is confused and says someone who can answer my predicament will call me in the next few minutes. 5 hours later: no call. Called TWC back to check on status of our.. "predicament"..Rep schedules a tech to return to the house Wednesday so that I could talk with him, and that they will arrive between 9am - 8pm. As a "courtesy," they will call me 20 minutes before his arrival.
"So he came out and cut the line unauthorized?"
"It's the tech's call what needs to be done. If he cut it, it was his call."
(I fume) "Give me the name of the tech who came on the 30th to vandalize my property"
"We can't provide that information. Our jobs are contracted out, and it doesn't show us a name of a specific tech."
"So how are the tech's held accountable if something goes wrong?"
*silence* "Someone can come out tomorrow to remove it, and also, it looks like the burial will happen tomorrow as well between 9am - 8pm."
"Will I receive a call? Because I was told last week I'd receive a call before the tech came, but that never happened."
"No- generally for these 'all day' appointments, they don't call ahead of time."
"So the techs show up to work in the morning and don't know where they're going til they get there?!"
"And someone will come back out to get it hooked up on Saturday between 1pm-3pm. OK?"
He'd buried the cable himself, and climbed up in the heat twice already. I go out to give him a glass of water but still feel indebted to him. This man deserves food.